Shipping policy

Thank you for supporting our small business! Each order is carefully prepared and packaged with care.

Processing Times

Ready-to-Ship Items
Ready-to-ship products are typically processed within 1–3 business days before shipping.

Personalized & Made-to-Order Items

Personalized products require additional preparation time and are typically processed within 7–10 business days before shipping.

Custom Orders
Custom orders are processed within 14–17 business days (excluding weekends and holidays) after your order has been paid in full and all design details have been finalized.

You will receive a shipping confirmation notification with tracking information once your order has shipped.

Shipping Delays

While we work hard to meet our estimated timelines, we are not responsible for delays caused by shipping carriers, weather, product availability, supplier delays, or circumstances outside of our control.

If a delay affects your order, we will contact you with an update as soon as possible.

Domestic Shipping Rates and Estimates

Shipping rates are calculated based on your order total and include shipping, packaging, and handling.

Standard shipping rates are displayed at checkout and are calculated automatically based on your order total.

Estimated delivery is typically 3–7 business days after your order has been processed.

Please note that processing times vary depending on the item type. Handmade, personalized, and custom items may require additional processing time.

Custom Orders:

Custom order shipping rates are calculated based on the final size, weight, and destination of your completed order.

For most custom orders, shipping will be calculated at checkout. If additional shipping costs are required due to the final package size or special shipping requests, we will contact you prior to shipment.

Expedited shipping options may be available upon request.

How do I check the status of my order?

Once your order has shipped, you will receive an email notification from us that includes your tracking number. You can use this tracking information to check the status of your delivery.

Please allow up to 48 hours for tracking information to become available after your order has shipped.

If you have not received your domestic order within 7 business days of receiving your shipping confirmation email, please contact us at jenny@designandunwind.com with your name and order number, and we will be happy to look into it for you.

Refunds, Returns, and Exchanges

We pride ourselves on providing quality products, excellent service, and attention to detail. If you are not completely satisfied with your purchase, please contact us directly so we can work toward a solution.

Due to the handmade and personalized nature of our products, custom and personalized items are not eligible for returns or exchanges unless they arrive damaged or there is an error on our part.

For non-personalized items, returns may be accepted within 7 days of delivery. Items must be unused, unworn, and returned in their original condition. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

To request a return or discuss an issue with your order, please contact us at jenny@designandunwind.com with your order number and details regarding your request.

Order cancellations must be requested within 24 hours of purchase. After production or processing has begun, cancellations may not be accepted.

All Custom, Rush, Personalized, and Sale Items are Non-Refundable.

All custom, rush, personalized, and sale items are considered final sale and are not eligible for returns or refunds unless the item arrives damaged or there is an error on our part.

Design & Unwind is not responsible for packages that are lost, delayed, or damaged by the shipping carrier. If your order arrives damaged, please contact us as soon as possible at jenny@designandunwind.com with your order number and photos showing the condition of the item and packaging. We will review each situation on a case-by-case basis and work toward the best possible solution.

For eligible non-personalized items, returns may be requested within 7 days of delivery. Items must be unused, unworn, unopened, and returned in their original condition. Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

If you have any questions regarding our policies, please contact us at jenny@designandunwind.com.