Refund policy

We pride ourselves on providing quality products, excellent service, and attention to detail. If you are not completely satisfied with your purchase, please contact us directly so we can work toward a solution.

Please review all product descriptions, images, sizing details, and customization options carefully prior to placing your order.

Due to the handmade and personalized nature of our products, all custom, rush, personalized, and sale items are final sale and are not eligible for returns or refunds unless there is an error on our part or the item arrives damaged.

Design & Unwind is not responsible for packages that are lost, delayed, or damaged by the shipping carrier. If your order arrives damaged, please contact us as soon as possible at jenny@designandunwind.com with your order number and photos of the item and packaging so we can review the issue and work toward a solution.

Eligible non-personalized items may be returned within 7 days of delivery. Items must be unused, unworn, unopened, and returned in their original condition. Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Order cancellations must be requested within 24 hours of purchase. After production or processing has begun, cancellations may not be accepted.

For any questions regarding your order, please contact us at jenny@designandunwind.com.